Returns & Refunds Policy

At Fleur, we take pride in the freshness of our artisanal food products; however, if your order arrives damaged or incorrect, we offer a hassle-free return or replacement within 7 days of delivery. Due to the perishable nature of our goods, we cannot accept returns on opened or consumed items unless there is a documented quality issue.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of receipt with your order number and photos of the product issues.

• 2.
  Request Review

  Our quality assurance team will review your claim within 24 hours to determine if a return or direct replacement is required.

• 3.
  Package Your Item

  If a return is requested, place the unopened item in its original packaging using the prepaid shipping label provided by our team.

• 4.
  Receive Refund

  Once your return is received and inspected, a refund will be processed to your original payment method within 3-5 business days.